This policy covers returns and refunds for FiberWDM catalog and project shipments of fiber and network equipment sold to business buyers.

Eligibility

Unused products in original packing may be considered for return within 14 days of delivery when stock remains resalable. Custom-coded optics, OEM-labeled goods, and cut cable assemblies are generally non-returnable unless a quality defect is confirmed.

RMA process

1. Open a ticket with order number, SKU, quantity, and reason
2. Receive RMA instructions and return address
3. Ship goods with anti-static protection and the RMA label visible
4. Await QC inspection before credit or replacement is issued

Refunds & replacements

Approved refunds are processed to the original payment path after QC. Replacements are preferred for DOA modules confirmed within the warranty window. Freight for buyer-convenience returns is typically borne by the buyer.

Exceptions

Damage caused by improper ESD handling, unauthorized firmware changes, or installation outside datasheet limits is excluded. Contact sales engineering if you need evaluation of field-failed modules under project warranty agreements.